Legal
Privacy Policy
Last updated: January 2025
At Sun Services & Travels, we are committed to protecting your privacy and handling your personal information with the utmost responsibility and transparency. This Privacy Policy explains how we collect, use, protect, and share information when you use our website or engage with our services.
By using our website or services, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Information We Collect
- Personal Identification Information: Name, email address, phone number, date of birth, and passport details when you submit an enquiry or book a service.
- Travel Information: Destination preferences, travel dates, hotel preferences, number of travelers, and any special requests you provide.
- Communication Data: Messages, emails, and WhatsApp conversations you have with our team.
- Technical Data: IP address, browser type, device information, and cookies when you visit our website.
2. How We Use Your Information
- To process your travel bookings, visa applications, and passport service requests.
- To provide personalised travel recommendations and customised itineraries.
- To communicate with you about your enquiries, bookings, and ongoing services.
- To send occasional promotional offers, deals, and travel updates (you may opt out at any time).
- To improve our website, services, and overall customer experience.
- To comply with legal obligations and regulatory requirements in India.
3. How We Share Your Information
- Service Providers: We share necessary details with airlines, hotels, train services, and visa processing agencies solely to fulfil your booking.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority.
- We do NOT sell, rent, or trade your personal information to any third parties for marketing purposes.
- All third-party partners we work with are bound by confidentiality agreements.
4. Data Security
- We implement industry-standard security measures including SSL encryption, secure data storage, and restricted access protocols.
- Our team is trained in data handling and confidentiality best practices.
- While we take every precaution, no method of data transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.
5. Cookies and Tracking
- Our website uses cookies to enhance your browsing experience and remember your preferences.
- We use analytics tools (such as Google Analytics) to understand how visitors use our site — all data is anonymous and aggregated.
- You can adjust your browser settings to refuse cookies, though some features of the website may not function correctly.
6. Data Retention
- We retain your personal data for as long as necessary to provide our services and comply with legal obligations.
- Travel and booking records are typically retained for 7 years in compliance with Indian financial regulations.
- Upon written request, we can delete your personal data subject to legal retention requirements.
7. Your Rights
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You may ask us to correct any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal data, subject to legal obligations.
- Opt-Out: You may unsubscribe from marketing communications at any time by contacting us or clicking the unsubscribe link in any email.
8. Children's Privacy
- Our services are not directed to children under the age of 18 without parental consent.
- We do not knowingly collect personal information from minors without explicit consent from a parent or guardian.
9. Changes to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- The most current version will always be available on this page. We encourage you to review this policy periodically.
- Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
- If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: info@sunserviceandtravels.com
- Phone: +91 88266 55459
- Address: Sun Services & Travels, New Delhi – 110001, India